Returns

Return Policy

Horseshoe Bouquet accepts returns on unworn, unused, and unwashed merchandise within 30 days of delivery.

Customers are responsible for return shipping costs and for purchasing their own return shipping label, unless the item arrived damaged or incorrect.

To begin a return, please contact our support team at support@horseshoebouquet.com with your order number and the item you would like to return.

Refunds

Once your return is received and inspected, we will notify you whether the refund is approved.

Approved refunds will be issued to the original payment method within 14 business days. Your bank or credit card company may take additional time to post the refund.

Items sent back without first requesting a return may not be accepted.

Non-Returnable Items

Used or burned candles, opened soaps and bath products, earrings, personalized or custom-made items, and final sale items are not eligible for return unless they arrive damaged or incorrect.