Frequently Asked Questions

Shipping

How much is shipping?
Shipping costs are calculated at checkout based on your items and delivery address, and are shown before you pay. We do not offer free shipping.

Do you ship internationally?
No. We currently ship within the United States only.

How long does shipping take?
Orders are typically processed within 1–3 business days, and standard shipping usually arrives within 5–10 business days after processing.

Why did my order arrive in separate packages?
Many of our products ship directly from our brand partners, so items in one order may arrive separately. You will receive tracking for each shipment.

Returns

What is your return policy?
Eligible unused items may be returned within 30 days of delivery. See our Returns page for details.

What condition do returns need to be in?
Returned items must be unused, unworn, clean, and in their original packaging with tags attached when applicable.

How do I start a return?
Email support@horseshoebouquet.com with your order number and the item you would like to return.

Orders

Can I change or cancel my order?
Please contact us as soon as possible. We will do our best to help before the order ships.

How can I contact you?
Email support@horseshoebouquet.com, call (862) 707-6428, or use our Contact page. We typically respond within 1–2 business days.